Host Vikcie terms and conditions

Terms of Service
Our Responsibilities
Host vikcie declares under their own responsibility that they : a) Host Vikcie Solutions agrees to furnish services, which are paid for, to the Customer, subject to complete compliance to the AUP and TOS. b) Host Vikcie Solutions reserves the right to refuse any potential customer, at the sole discretion of SterkHost Solutions. c) The failure by a customer to meet or follow any of the policies/terms is grounds for account deactivation. d) Host Vikcie Solutions will be the sole arbiter as to what constitutes a violation of the AUP. e) SterkHost Solutions reserves the right to remove any account without prior notice.
Changes
a) The TOS and AUP are both subject to change at any time at the sole discretion of Host Vikcie Solutions, a change in policy shall not be grounds for early contract termination or non-payment. b) ustomer recognizes that the nature of the service supplied and the initial rates and charges have been communicated to Customer. c) The Customer is aware that from time to time rates may change based on availability of hardware and overall market fluctuations, if a change is going to in any way alter the recurring monthly bill of a customer, it will be communicated prior to actual billing.
Refunds
Only all hosting services rendered by Host Vikcie Solutions are eligible for a limited refund. Refund covers the Hosting service plan itself, and does not include any other services such as ssl certificate, domain registration etc. Refunds are only offered within 25-days of account registration, and only applies to the first service of a new client. A dditional orders are not eligible for a refund. For example, if you've had an account with us before, canceled and signed up again, or if you have opened a second account with us, you will not be eligible for a refund. Violations of this Agreement will waive your rights under the refund policy. Services that are suspended or terminated due to non-compliance of the AUP and TOS are not eligible for refunds. Refunds will be applicable for valid reason only which can't be solved by us. If you do mis-behave with the Support Team (over Chat/Ticket/Phone/Email) that will also waive the refund policy.
Suspension
If any violation of these rules will occur Host Vikcie Solutions reserves a right to suspend a violating account. You, as an administrator, will have a permission to reactivate your client account. After the account will be reactivated, you or your client will have 12 hours to resolve the incident. If incident will not be resolved in 12 hours after you will reactivate account or any violation will occur in future by the same account, SterkHost Solutions reserves a right to terminate violating account and disable client profile (we will not disable your administrator profile, only your end client profile). Root user will always safe from any violated action caused by their end user.
Billing Methodology and Information
a) Host Vikcie Solutions invoices for all services 10 days prior to the due date. You are responsible for arranging payment by the due date. If you want to cancel your service you need to inform us before 10 days of overdue date. Accounts that become past due will be subject to a 10% (ten percent) late fee after 5 days of being overdue. b) This late fee is non-negotiable and will be automatically added to any overdue invoices. After an invoice becomes 20 days past due, all services affiliated with the invoice are subject to immediate termination. Excessive tardiness will not be tolerated and could result in services being terminated or additional late fees being assessed.
Fraud
a) In the event fraud is discovered, the fraudulent customer is subject to immediate suspension/termination at the sole discretion of SterkHost Solutions. All information available to SterkHost Solutions about the fraudulent account will be submitted to both local authorities, as well any financial institutions involved. b) All fraud orders are investigated, and all fraudulent customers will be prosecuted to the fullest extent of the law, whether it is within the United States, or abroad.
Disputes and Chargebacks
a) The Customer acknowledges that any attempt to dispute or initiate a chargeback with Paypal, Payza, Skrill or their Credit Card issuer will result in a suspension of all services and a fine of $100 will be assessed to the customer's account. b) A chargeback imposed under false pretenses is considered Fraudulent and will be treated as such.

Our Responsibilities

Host vikcie declares under their own responsibility that they :

a) Host Vikcie Solutions agrees to furnish services, which are paid for, to the Customer, subject to complete compliance to the AUP and TOS.

b) Host Vikcie Solutions reserves the right to refuse any potential customer, at the sole discretion of SterkHost Solutions.

c) The failure by a customer to meet or follow any of the policies/terms is grounds for account deactivation.

d) Host Vikcie Solutions will be the sole arbiter as to what constitutes a violation of the AUP.

e) SterkHost Solutions reserves the right to remove any account without prior notice.

Changes

a) The TOS and AUP are both subject to change at any time at the sole discretion of Host Vikcie Solutions, a change in policy shall not be grounds for early contract termination or non-payment.

b) ustomer recognizes that the nature of the service supplied and the initial rates and charges have been communicated to Customer.

c) The Customer is aware that from time to time rates may change based on availability of hardware and overall market fluctuations, if a change is going to in any way alter the recurring monthly bill of a customer, it will be communicated prior to actual billing.

Refunds

Only all hosting services rendered by Host Vikcie Solutions are eligible for a limited refund. Refund covers the Hosting service plan itself, and does not include any other services such as ssl certificate, domain registration etc. Refunds are only offered within 25-days of account registration, and only applies to the first service of a new client. A

dditional orders are not eligible for a refund. For example, if you've had an account with us before, canceled and signed up again, or if you have opened a second account with us, you will not be eligible for a refund. Violations of this Agreement will waive your rights under the refund policy. Services that are suspended or terminated due to non-compliance of the AUP and TOS are not eligible for refunds. Refunds will be applicable for valid reason only which can't be solved by us. If you do mis-behave with the Support Team (over Chat/Ticket/Phone/Email) that will also waive the refund policy.

Suspension

If any violation of these rules will occur Host Vikcie Solutions reserves a right to suspend a violating account. You, as an administrator, will have a permission to reactivate your client account. After the account will be reactivated, you or your client will have 12 hours to resolve the incident.

If incident will not be resolved in 12 hours after you will reactivate account or any violation will occur in future by the same account, SterkHost Solutions reserves a right to terminate violating account and disable client profile (we will not disable your administrator profile, only your end client profile). Root user will always safe from any violated action caused by their end user.

Billing Methodology and Information

a) Host Vikcie Solutions invoices for all services 10 days prior to the due date. You are responsible for arranging payment by the due date. If you want to cancel your service you need to inform us before 10 days of overdue date. Accounts that become past due will be subject to a 10% (ten percent) late fee after 5 days of being overdue.

b) This late fee is non-negotiable and will be automatically added to any overdue invoices. After an invoice becomes 20 days past due, all services affiliated with the invoice are subject to immediate termination. Excessive tardiness will not be tolerated and could result in services being terminated or additional late fees being assessed.

Fraud

a) In the event fraud is discovered, the fraudulent customer is subject to immediate suspension/termination at the sole discretion of SterkHost Solutions. All information available to SterkHost Solutions about the fraudulent account will be submitted to both local authorities, as well any financial institutions involved.

b) All fraud orders are investigated, and all fraudulent customers will be prosecuted to the fullest extent of the law, whether it is within the United States, or abroad.

Disputes and Chargebacks

a) The Customer acknowledges that any attempt to dispute or initiate a chargeback with Paypal, Payza, Skrill or their Credit Card issuer will result in a suspension of all services and a fine of $100 will be assessed to the customer's account.

b) A chargeback imposed under false pretenses is considered Fraudulent and will be treated as such.